Texas Tech 存储 Maintenance Case Study

达斯汀·J., 德克萨斯理工大学系统(TTUS)技术运营和系统管理(TOSM)助理主任, was faced with a dilemma. His relationship with 戴尔 Inc., OEM, 他的数据中心的十大赌博正规老平台器和存储是否可靠，保修维护是否令人满意.

However, support for his legacy server, storage 和 data center infrastructure assets were more difficult to obtain. His datacenter is 350 miles from the nearest metropolitan area, 与他交谈过的第三方十大赌博正规老平台提供商无法提供他所需要的成本效益和灵活性. 为了避免过早更换昂贵的设备，他需要特别的维护和支持.

德克萨斯理工大学是一所主要的综合性研究型大学和医学机构，为文科提供高等教育, technical 和 medical students in several locations across Texas. Mr. J.由14名全职IT人员组成的小组为TTU系统及其机构的十大赌博正规老平台器和存储设备提供硬件托管和设施管理.

TOSM’s responsibilities include server 和 storage hosting, 十大赌博正规老平台器管理, local 和 remote server backups 和 database hosting 和 management. 他的团队还负责托管由德克萨斯理工大学和德克萨斯理工大学健康科学中心共享的ERP系统, which includes the student, 金融, financial aid 和 human resource systems for those institutions.

Extend Hardware Lifecycle

Mr. J.’s role at Texas Tech grew with his department, which transformed from a 主机支持 从十年前管理一台大型机和四台十大赌博正规老平台器的团队发展到今天拥有600多台十大赌博正规老平台器和超过650TB存储空间的分布式计算系统. 德克萨斯理工大学系统从拉伯克校区的一个主要数据中心操作这些硬件，并利用10英里外的一个较小的数据中心进行灾难恢复.

戴尔, the provider of their co-br和ed fiber-channel SAN devices, claimed that at five years old, the university’s storage equipment was at the end of its supportable life. Mr. J. disagreed, estimating it had two or three more years of life. 他知道保持san的十大赌博正规老平台并避免更换这些资产的成本将需要具有成本效益, flexible 和 responsive support.

在什么地方?. J. described as “perfect timing,一个来自公园广场的电话开启了一段关系，它提供的正是大学所需要的十大赌博正规老平台. These services enabled Texas Tech to reduce IT storage maintenance costs while meeting their needs for support responsiveness.

“我们操作了一个昂贵的存储基础设施，它的使用寿命比制造商愿意支持的要长. Park Place帮助我们避免了在5年后把我们的san赶出去.”

达斯汀·J.
Assistant Director of Technology Operations 和 System Management

Case Study Key Points

Texas Tech retains control of equipment lifecycle

Reduced storage maintenance costs

Provided an alternative for end of service life equipment

Reduce 存储-related Maintenance Costs

By storing 和 monitoring the inventory of spare server, SAN 和 tape library parts onsite, Park Place使IT团队能够立即解决问题，而不是等待部件从其他位置发货和/或交付. Compared to costs of the previous third-party service provider, 对于特定设备，由此节省的维护成本最多可减少50%.

Defer Costly Capital Expenditure

IT集团与Park Place签订的保修后协议使IT集团能够延长其存储资产的使用寿命，并将相关成本折旧最多延长三年. 这推迟了需要支付近30万美元的基础设施更换费用.

Ensure IT 支持 Responsiveness

Because university operations required uninterrupted services, 该大学的地理位置使得第三方维护和支持成为德克萨斯理工大学的一个问题. Other third-party services, which required offsite parts storage, were located in larger cities more than 300 miles away. 这些距离将导致当地零件库中没有库存的零件的响应时间为3到12小时.

Mr. J. 很高兴得知帕克广场公司将把备件存放在德克萨斯理工大学的设施里, which eliminated lengthy response times. 在很少的情况下，当IT组需要一个不在本地库存的专用部件时, 帕克广场的工程师会用飞机或汽车把零件送到大学.

Incorporate Third-Party Maintenance Into 支持

在整个SAN生命周期中提供适当数量和类型的支持的能力是Park Place十大赌博正规老平台的另一个有价值的好处.

戴尔白金协议确保戴尔工程师在其OEM硬件保修期到期后提供一些支持. Mr. J. 和 Park Place’s Key Account Manager, worked together to design a flexible, customized agreement that suited specific Texas Tech requirements. 根据新协议，故障排除责任将由OEM和/或Park Place承担. Park Place services filled in the gaps, 及时更换故障部件，并在必要时提供合格的更换人员.

Build a Relationship with a Vendor They Can Trust

Park Place Technologies的客户主管也成为了IT部门值得信赖的顾问. “我们Park Place Technologies的客户主管和我有着良好的工作关系，”他说. J说. “很高兴知道我可以征求意见，并相信答案是公正的. 我喜欢保持忠诚，我也喜欢我们的客户经理对我们保持忠诚. 我期待着与Park Place建立良好的关系，我认为我们做到了.”

“我们Park Place Technologies的客户主管和我有着良好的工作关系. 很高兴知道我可以征求意见并相信答案是公正的. 我喜欢保持忠诚，我也喜欢我们的客户经理对我们保持忠诚. 我期待着与Park Place建立良好的关系，我认为我们做到了.”

达斯汀·J.
Assistant Director of Technology Operations 和 System Management

About Park Place Technologies

Park Place Technologies是您的全球数据中心和网络优化公司. Powered by the world’s largest on-the-ground engineering team, a robust group of advanced engineers 和 our fully staffed, 24x7x365 Enterprise Operations Center, 我们提供强大的IT解决方案组合，以优化网络和数据中心的正常运行时间和性能. Our services include third-party data center hardware maintenance, data center professional services, infrastructure managed services, network performance monitoring 和 IT硬件销售. Through our unique 和 fully integrated DMSO (Discover, 监控, 支持, 优化方法, 客户 enjoy streamlined infrastructure monitoring 和 management, 成本效益, 更少的混乱, 更快的平均解决时间——最终提供了更大的思考自由. Park Place的行业领先和屡获殊荣的十大赌博正规老平台包括Park Place Hardware Maintenance™, Park Place Professional 十大赌博正规老平台™, ParkView Managed 十大赌博正规老平台™, Entuity软件™ 和 Curvature Hardware sales.

Park Place是Charlesbank Capital 合作伙伴和GTCR的投资组合公司.